The Museum Practice

020 7405 2739

Complaints and compliments

We take complaints very seriously

If you would like to make a complaint regarding the surgery or the services we offer, please contact a member of staff by telephone or, if you prefer, in writing

There are complaint forms available in reception.  Every effort will be made to answer your concerns as soon as possible. Please leave your name and contact details

NHS England and NHS Improvement are asking provider organisations to temporarily suspend carrying out the staff Friends and Family Test (FFT) during the coronavirus (COVID-19) pandemic

Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice, can contact NHS England using the details below.

NHS England
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 22 33