Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact a member of staff by telephone or, if you prefer, in writing. There are complaint forms available in reception.  Every effort will be made to answer your concerns as soon as possible. Please leave your name and contact details.

“Friends & Family” feedback forms are available on this website or in reception.

Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice, can contact NHS England using the details below.

NHS England
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 22 33