When requesting care, please help us by explaining what’s wrong. It helps ensure you get the right care at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise patients who need care most.
If you prefer not to say – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this.
Please also tell us if:
- You would prefer us to talk with you by phone, face-to-face or by video call
- You need to speak to a particular person because they have treated you before
- There are certain times of day when you can’t talk, for example you are at work, at school or college
- You need English to be interpreted or you need help from another person at your appointment.
We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly. By knowing what you might need we can direct you to the best healthcare professional e.g. nurse for a smear test or injection, a clinical pharmacist for medication request or review or a GP for a complex medical problem.
We are seeing patients face to face but are staggering times to avoid overcrowding in the waiting room. You will be required to wear a mask. These measures reduce the risk of infection to patients and staff.
Please remember to cancel if you no longer need the appointment, so that we can offer it someone else.
For a telephone appointment please ensure that we have the best contact number for you and that are able to answer the phone in a safe space. We may call 30minutes either side of your the time of your appointment.
Appointments are 10-15 minutes long. Ensure you mention the most important issue first. We can then try to deal with other issues as time allows or arrange another appointment to explore further.