The Museum Practice

020 7405 2739

Phoning the Practice

Request a telephone appointment

All patients will be asked to book a telephone appointment first so that the doctors can assess their symptoms & arrange an appropriate appointment.

If our lines are busy, please try  one of the available digital tools to access the surgery online or via an app on your phone  to book the appointment.

Telephone lines are open from 8.00 am  (option 2) to 6.30pm every day

Please ensure we have your correct contact details for any call backs.

Our phones are very busy & this document show how  busy we are  Telephone Statistics November 21

Telephone advice

If you would like to speak to a GP, please book a telephone appointment, ideally with the same person you spoke to before. It helps continuity of care and develop better relationships as well understand the issues more clearly.

If your problem requires urgent attention, please let the receptionist know that your call is urgent, so that a doctor can call you back as soon as possible.

Our receptionists are not doctors and cannot give medical advice or interpret results. However, if they think you might be having a serious medical problems such as  heart attack or stroke they will advise you to call 999 to avoid delaying life saving treatment.

Please check that we have your correct contact details on our system.

To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed in writing.