Our contact details

Compliments and Complaints

For feedback please use our Friends and Family tool

It important for us to be providing the best care where can, and as  a practice we look to continuously improve. Your feedback is helpful to us all.

Complaints

We  try to provide you with the best possible service, but recognise that occasionally things can go wrong. If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.

In most cases, issues can be resolved by talking to the practice.

How To Complain

We hope that most problems can be sorted out easily and quickly, often at the time that they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, please  addressed to the Practice Managers ( Dr Agrawal or Dr Zahan), or any of the doctors.

What we shall do

We shall acknowledge your complaint within two working days and aim to have looked into your complaint within 14 working days of the date when you raised it with us. We shall then be in a position to offer you an explanation, or a meeting with the people involved. When we look into your complaint, we shall aim to:

• Find out what happened and what went wrong.
• Make it possible for you to discuss this problem with those concerned, if you would like this.
• Make sure you receive an apology, where this is appropriate.
• Identify what we can do to make sure the problem does not happen again.

If you want to make a complaint about primary care services to the
commissioner you will need to contact North Central London Integrated Care Board
instead of NHS England.
You can do this by:

Telephone: 020 3198 9743
E-mail: nclicb.complaints@nhs.net
Post: North Central London Integrated Care Board
Complaints Team
Laycock PDC
Laycock Street
London
N1 1TH
If you have a formal complaint to make, it is always advisable to try and resolve an
issue directly with the provider in the first instance.